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Refund and Returns Policy

RETURNS

Here at Viveye, we want all our customers to be pleased with all of their orders.
We know that not every purchase will fit & returns or exchanges are sometimes needed. Because of this, we offer no-hassle easy returns.

Return Policy:

The goods must have been unused and are in as new condition All products must be returned to us in their original, unworn, unwashed, & smoke/smell free condition.
All products must be returned in their original condition with packaging and tags included.

Order Cancellation
How can I cancel an order?

You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, you can contact us withing the next 24 hours using this email contact@Viveye.com so we can check if your order was fulfilled or not, if your order is not fulfilled yet, we can cancel the order for you, but if the order was already fulfilled, unfortunately, we can’t cancel the order.

For more information’s about please visit our Order Cancellation page.

Exchange

If you would like to exchange your item for a different size, you will need to send your original item back to our Returns Department. Once we have received your return you will then be issued store credit for the returned item in which you may use to purchase a new size. We cannot guarantee the item you would like will still be available when the return reaches our department.

No return

Sale items are all final sale & cannot be returned. Limited Edition are also products that cannot be returned.

Due to hygiene reasons, we do not accept returns on underwear, swimwear and related products (unless your item arrived damaged or is deemed faulty). Email customer service for questions regarding these specific cases.

Return shipping cost is the responsibility of the customer.

Reclamation

We guarantee that the products you have ordered are in good shape when you receive them. If you receive a broken or wrong product, please contact our customer service as soon as possible using this email contact@Viveye.com.

Damaged/Defective Goods

All of our products are carefully checked before they are packaged. If an item is received damaged or defective customer service needs to be notified within 30 days for a full refund. Notification past the 30 days return window will not be eligible for a refund.

Faulty/Manufacturing Defects/Incorrect Goods/Wrong product

We aim to send you the correct order every time, however, we are all human and mistakes are inevitable. If for any reason your items are faulty or incorrect or you think there is a manufacturing defects or you received a wrong product, please get in touch immediately via email. We allow 30 days from delivery to refund/exchange a faulty item. We always bare the cost for shipping if you receive wrong or faulty products. Always keep a proof of your return until we receive your package.

Customer changed his mind

If you changed your mind and want cancel products, you can cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, you can contact us withing the next 24 hours using this email contact@Viveye.com so we can check if your order was fulfilled or not, if your order is not fulfilled yet, we can cancel the order for you, but if the order was already fulfilled, unfortunately, we can’t cancel the order.
For more information’s about please visit our Order Cancellation page.

Return Instructions

PS: You have to email us first to get the address to where to return.

Send us an email to contact@Viveye.com with your order number and description & video of the issue.
We will process your inquiry, and contact your back with the right address to where you will send the product.
Securely pack the items in a box.
Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side.
Use the address listed and affix the appropriate amount of postage.
Ship package from your nearest post office or shipping company of your choice that can provide tracked shipment.
Send us an email with the tracking number and shipping receipt.
If you did not receive a return label, please send an e-mail to contact@Viveye.com and we will be happy to assist you.

We highly recommend using a trackable return method. Once we receive your package, your return will be processed in 2-5 business days. You will receive an email when your return is processed.

We reserve the right to cancel a sale in the event stock is sold out or our suppliers are unable to supply an order, and for any price errors that may occur.

NOTE: If your order has not been purchased via https://deepthegames.com, please follow the return policy applied of the shop where you did purchase the product.

Viveye LTD

50 Battlefield Road ,Glasgow G42 9QF

United Kingdom
+44 7451 270179
contact@deepthegames.com